Privacy Policy

Effective Date: August 2026

At Charter Bus Rentals Dallas, an AJL International company, we build client relationships on trust, and protecting your information is part of earning it. We have spent decades building those relationships with clients who depend on our discretion, professionalism, and integrity. This policy explains how we protect your personal information with the same care and attention we bring to every trip.

What We Collect

We gather information for a few clear reasons:

• Running your trip: contact information, trip details, payment information
• Making our website and app work well: browsing data, device information
• Learning from feedback and usage patterns to improve service over time

We store everything securely and use it only for the reasons listed here.

From Booking to Better Service

Each type of information plays a distinct role. Our dispatch team relies on your contact details to arrange and run your trip. If you share flight information, it feeds into tracking tools that watch for delays and gate changes. Knowing your preferences lets us match you with a suitable vehicle each time. Billing details make flexible payment arrangements possible for corporate accounts. Aggregated data across many trips also helps us map efficient routes and time each stop appropriately, and it supports the recordkeeping regulators require. All of it adds up to a better experience for you.

Who We Share It With

Your privacy matters, so only a few types of parties ever see your information:

• Global Transportation Partners: affiliated operators across our 500+ city network, all held to the same privacy standards we set for ourselves
• Essential Service Providers: the payment processors, technology vendors, and security firms who support our daily operations, each bound by strict confidentiality agreements
• Legal Authorities: when a law, court order, or regulatory obligation requires it
• Business Transfers: in the uncommon event of a merger or acquisition, always with privacy protections carried forward

We do not sell your personal information to marketing third parties, and we never will.

Safeguarding What You Share

Data security is not a single safeguard. It is several, working together:

• We encrypt data both in motion and in storage
• Regular security audits pair with ongoing system updates
• Only team members who need it get access; we limit that circle deliberately
• Our physical facilities carry their own safeguards

Industry-standard practices guide our payment processing, and we watch for potential threats around the clock. Everyone on our team completes privacy training and signs a confidentiality agreement. Once information no longer serves a purpose here, we dispose of it securely. The method depends on how sensitive the data is and what form it takes.

Your Privacy Rights

You hold a number of rights over your personal information:

• Access: ask what personal information we hold on you
• Correction: fix or update anything in your records that is inaccurate
• Deletion: request that we remove your data, within legal and business limits
• Communication Control: step away from marketing messages while still receiving updates tied to your service
• Data Portability: get a copy of your information in a common, usable format when we are able to provide it

Reach out anytime using the details at the end of this policy. We will help you exercise any of these rights.

Digital Technologies

Technology plays a role behind the scenes on our website and in our mobile app. Cookies recall your preferences and protect the security of your sessions, and analytics tools show us how visitors move through our digital platforms. Location services in our mobile app help chauffeurs find you quickly and support real-time vehicle tracking. You decide how much of this to allow through your browser or device settings. Turning some features off may limit certain functionality, so pick what works best for you.

A Presence in Over 500 Cities

We operate across more than 500 cities, and that scale means working within many different privacy frameworks at once. Wherever we do business, our standards meet or exceed local legal requirements. Your information remains protected no matter where in our network we process it. Local privacy laws sometimes grant additional rights beyond what we outline here. We honor those differences by defaulting to whichever standard protects you more. When we move data across borders, the same safeguards and legal protections apply.

How Long We Store Information

How long we hold onto information depends on why we have it. If it still serves your service, meets a legal requirement, or carries ongoing value, we retain it. Billing records typically remain on file for tax and regulatory reasons. Preference data lets us personalize future bookings, so you do not have to repeat yourself each time. Once information no longer serves a purpose, we get rid of it in a safe manner. The method fits the data type and its sensitivity.

Other Things Worth Considering

These services are meant for adults and business clients, not children. We do not knowingly collect information from anyone under 13. On the rare occasion we receive it by mistake, we delete it as soon as we notice. Our website sometimes links to partner sites that run their own privacy practices, and those fall outside our control. Even so, we choose partners who hold themselves to similar data protection standards, because that matters to us too.

Policy Updates and Contact

Technology, regulations, and business needs change, and our privacy practices change along with them. When something significant shifts, we reach out to active clients directly. We also post an update on our website so anyone can see what changed. Have a question about this policy, a privacy concern, or a rights request? Get in touch directly.

Charter Bus Rentals Dallas, an AJL International Company

Address: 5021 Statesman Dr., Irving, TX 75063

Phone: (817) 662-7720

Email: info@charterbusrentalsdallas.com

Available: 24/7, every day of the year

When you trust us with your information, you help us continue providing personalized service. It is the kind of service Charter Bus Rentals Dallas is known for. We do not take that trust lightly.