Terms & Conditions
Effective Date: August 2026
Charter Bus Rentals Dallas, an AJL International company, has provided exceptional transportation service on clear terms and mutual respect since 1995. These terms are the foundation of that relationship, not just a legal formality. When you choose our services, you join a track record spanning generations and reaching across continents.
What You Can Count On
For us, luxury transportation is about more than getting from one place to another. Our fleet includes over 90 meticulously maintained vehicles, and our partner network reaches more than 500 cities worldwide. Wherever you go, you can count on the same consistency, dependability, and polish. Our commitment does not stop once you reach your destination. It continues well past that point.
The Trips We Cover
Our transportation service covers a wide range of needs. Locally and regionally, we operate sprinter vans, mini buses, and motor coaches across the Dallas-Fort Worth Metroplex and nearby areas. Through our trusted partner network, that same standard extends to major cities worldwide. We also cover specialized trips, including corporate roadshows, wedding celebrations, group events, airport transfers, and itineraries created around your specific needs.
Vehicle availability and service options can vary by location and demand.
Making Your Booking
Reserve through our website, our mobile app, or by calling our customer service team, available 24/7. A personalized service starts with complete details. Please provide exact boarding and drop-off addresses, your trip date and time, passenger count, and any special accommodations.
We accommodate last-minute requests whenever we can. ASAP bookings are welcome. For the widest choice of availability, we recommend reserving 24 to 48 hours in advance.
Incomplete or inaccurate booking details can lead to delays or cancellation. We reserve the right to adjust arrangements as needed to protect your safety and service quality.
Payment and Pricing Details
We securely authorize your payment method 24 to 72 hours before your upcoming service. We process final charges the day after your trip ends. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also maintain specialized billing arrangements for corporate clients and high-volume accounts.
Our rates reflect the premium experience you receive. Final charges may include tolls, extended wait times, or route changes discussed with your chauffeur along the way. Motor coach and large vehicle reservations require a 50 percent deposit at booking to hold your reservation.
If Your Trip Needs to Shift
Cancellation windows vary by vehicle type. Limousines and Sprinters need 72 hours, and motor coaches or other large vehicles need 7 days.
Changing a Booking: Need to adjust your reservation? Contact us by phone or email, and we will accommodate changes whenever we can. Availability and how close you are to your trip date can affect the price of a change.
Weather and Other Factors: Storms and unexpected events happen. When something outside anyone’s control affects your service, we work hard to find alternatives or issue an appropriate refund.
What to Expect Onboard
Every member of our driving team completes thorough PAX and Smith System training, which strengthens both technical skill and service quality. Expect your chauffeur’s contact information by email or text before service.
We track flight status in real time and give you the wait time at no charge. That means 20 minutes for domestic arrivals and 45 minutes for international flights. Our team meets passengers at baggage claim. For larger vehicles, you can arrange curbside collection or a dedicated greeter for $75 per flight.
Child safety seats are available for $25 per seat, per trip. Your well-mannered pets are welcome aboard our vehicles.
Time and Additional Stops
We provide the first 15 minutes of any wait period at no charge. Brief stops under 10 minutes along your route add no extra fee, though longer stops shift your service to our hourly rate. We email documentation of your service automatically once it wraps up.
Your Responsibilities as Our Guest
Providing the service you expect takes cooperation on both sides. Please provide precise boarding details, contact information, and time requirements so everything comes together smoothly. Our vehicles reflect on your professional and personal image, so we expect courteous behavior toward our team and fellow passengers. We maintain secure, clean vehicles, but you remain responsible for your personal items, luggage, and valuables during your trip.
Safety and Vehicle Standards
Our fleet meets rigorous maintenance and cleanliness standards to support your safety, comfort, and confidence. We ask passengers to avoid smoking in any vehicle and to have alcoholic beverages only when legally permitted and arranged in advance. We also expect reasonable volume and behavior that respects everyone sharing the vehicle. Breaking these standards may lead to immediate service termination, and refunds do not apply in that case.
Rules of the Road
Ground transportation operates out in the real world, where unplanned problems happen. We aim for perfection, but real-world limits still apply. We cannot take responsibility for delays or complications caused by traffic conditions, weather events, road closures, or mechanical issues outside our control. Our financial responsibility stops at the amount you paid for that specific service. We cannot take on liability for indirect consequences, such as missed appointments or incidental costs tied to a delay. When you use our services, you agree to hold us, our team, and our partners harmless from claims tied to your trip.
Unforeseen Circumstances
Natural disasters, pandemic restrictions, government actions, labor strikes, and other extraordinary events can occasionally disrupt service. When that happens, we provide alternative arrangements if we can, or an appropriate refund if we cannot complete the service. If a mechanical problem comes up, we dispatch a replacement vehicle right away. If a timely replacement isn’t possible, we help arrange alternative transportation or issue a full refund.
Luggage and Young Passengers
Personal luggage is welcome within reasonable limits. Oversized items, excessive baggage, or special cargo may call for additional arrangements or fees. Passengers under 18 need a parent or guardian along, or written parental authorization on hand. Unaccompanied minors under 16 require special arrangements and supervision fees.
Ownership of Our Content
Our website, mobile applications, marketing materials, logos, and proprietary content belong exclusively to us. We do not permit unauthorized use, copying, or distribution of these materials, and we pursue legal action when it happens.
Bringing Service to a Close
Either party can end our service relationship with reasonable notice. We reserve the right to stop service for clients who break these terms, act inappropriately, or fall behind on payment obligations.
Legal Framework
Texas state law governs these terms. If a disagreement arises, we resolve it through binding arbitration in Dallas, Texas, unless both parties agree otherwise. If a court finds any part of these terms unenforceable, the rest remains in full effect.
Privacy Commitment
We protect your personal information to the highest standard. We collect and use data only to provide excellent service, process payments, and improve your experience. Our full Privacy Policy explains our data practices and your rights in detail.
How These Terms Change
We may update these terms to reflect service improvements or legal requirements. We will communicate significant changes directly to active clients, and by continuing to use our service, you accept the updated terms.
Reach Us
Questions about these terms or our services? We are here to help.
Charter Bus Rentals Dallas, an AJL International Company
Phone: (817) 662-7720
Email: info@charterbusrentalsdallas.com
Available: 24 hours a day, 7 days a week
Your agreement to these terms takes effect the moment you book our services. Thank you for choosing us for your transportation needs. We are honored to be part of your trip.